error code 10111

[florencetwong]

hey!&nbsp;im programming a thorlabs motor control in labview and im getting an error that i canot find in the labview help:it says&nbsp;<img src="file:///C:/DOCUME%7E1/florence/LOCALS%7E1/Temp/moz-screenshot-3.jpg" border="0">error code 10111 A timeout has occured while waiting for a hardware unit to respond. This may be due to communications problems or a hardware fault.&nbsp;I've checked the motor control and its all in order, my usb connection seems to be fine.im just wondering if anyone has programmed using thorlabs equipment and has seen this error. any help would be very much appreciated. thank you.&nbsp;-florence&nbsp;&nbsp;<img src="file:///C:/DOCUME%7E1/florence/LOCALS%7E1/Temp/moz-screenshot.jpg" border="0"><img src="file:///C:/DOCUME%7E1/florence/LOCALS%7E1/Temp/moz-screenshot-1.jpg" border="0"><img src="file:///C:/DOCUME%7E1/florence/LOCALS%7E1/Temp/moz-screenshot-2.jpg" border="0">

[MikeS81]

Hi florence,how do you communicate with your motor? Do you have some vi&acute;s from thorlabs? Maybe they defined this error code.Mike&nbsp;

[Pakman]

Hi Florence,&nbsp;Welcome to the National Instruments Discussion Forums!&nbsp; We appreciate your efforts to post images (they are usually very helpful), but yours seem to be pointing to your local hard drive (file:///C:/DOCUME%7E1/florence/...).&nbsp; Thus, the rest of us can't see them :smileysad:.&nbsp; Could you try posting them again by adding them as attachments (near bottom) instead of inserting them as images?&nbsp; Thanks! &nbsp;In addition to Mike's questions, I have the following: How long is the USB cable?&nbsp; Is it plugged directly into the PC or into a powered/unpowered hub?&nbsp; Do you hear the connection drop?&nbsp; How long does it take for error 10111 to show?&nbsp; Is the communication working before the error occurs, or does it never work?